Section 01
Acceptance of Terms
By accessing and using Rental Gaadi's services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use our services.
Key Takeaway: Agreement is binding upon accessing our website or services.
Section 02
Rental Agreement
Each rental is subject to a separate rental agreement that will be provided at the time of vehicle pickup. The renter must possess a valid driving license issued by an authorized authority.
Key Takeaway: Renter must be at least 18+ years old and show an original valid license.
Section 03
Vehicle Use
Vehicles must be used only for lawful purposes. Prohibited uses include racing, off-road driving, carrying passengers for hire, and driving under the influence of alcohol or drugs.
Key Takeaway: Prohibited use results in immediate termination of the rental.
Section 04
Documents & Eligibility
- check_circleAn original driving license valid for at least 1 year is required (learner's licenses are not accepted).
- check_circleA government-issued photo ID — Aadhaar or Passport — must be presented at pickup.
- check_circleA local residential address proof is required — (Office ID card, House rental agreement, Gas bill, etc.)
- check_circleThe renter must be at least 18+ years old.
- check_circleOriginals are mandatory at pickup as a security measure; digital copies and photocopies are not accepted.
Key Takeaway: Carry your original license and ID at pickup — digital copies aren't accepted.
Section 05
Security Deposit
- check_circleOnly select vehicles require a security deposit — most do not.
- check_circleWhere applicable, the refundable deposit is collected at the time of pickup, not online.
- check_circleThe deposit is returned on the vehicle's return, or within 24 hours of return, after inspection.
Key Takeaway: Most vehicles need no deposit; where applicable it's collected at pickup and refunded within 24 hours of return.
Section 06
Fuel Policy
- check_circleThe booking amount includes only the rental charges and the GST.
- check_circleFuel is not included in the rental charges; however, sufficient fuel will be provided to reach the nearest petrol station.
- check_circleNote: We will not be able to provide a refund in case of extra fuel left over at the time of returning the vehicle.
Key Takeaway: Fuel isn't included — we provide just enough to reach the nearest petrol station, and leftover fuel isn't refunded.
Section 07
Cancellation & Refund
- check_circleIf you cancel the booking, the refund is made as per the schedule below.
- check_circleCancellation more than 3 hours before the scheduled pickup — 90% refund.
- check_circleCancellation within 0–3 hours of the scheduled pickup — no refund.
- check_circleIf we cancel the booking due to a breakdown or non-availability of the vehicle, you receive a 100% refund of the rentals received.
Key Takeaway: Cancel more than 3 hours before pickup for a 90% refund; within 3 hours is non-refundable. If we cancel, you get a 100% refund.
Section 08
Damage, Loss & Theft
- check_circleThe renter is responsible for any damage to, loss of, or theft of the vehicle during the rental, charged at market price.
- check_circleRecord a clear video and photos of the vehicle at pickup and return to document its condition.
- check_circleInsurance does not cover minor scratches or dents beyond those already noted at pickup.
- check_circleFor two-wheelers under 200cc, repair charges exceeding ₹20,000 are claimed through insurance.
- check_circleDays the vehicle is under repair are charged at 50% of the daily rental.
Key Takeaway: Record a pickup video — you're liable for damage, loss or theft at market price.
Section 09
Late Return / Delay Charges
- check_circleA grace period of 1 hour is allowed after the scheduled drop time.
- check_circleBeyond the grace period, a full additional day's rental is charged.
- check_circleNeed more time? Extend your booking from My Bookings before the drop time.
Key Takeaway: 1-hour grace, then a full day's charge — extend in advance to avoid it.
Section 10
Insurance & Liability
- check_circleBasic third-party insurance is included in every rental.
- check_circleComprehensive and zero-liability protection add-ons are available.
- check_circleTraffic fines, tolls, and towing charges during the rental are the renter's responsibility.
Key Takeaway: Basic insurance included; fines, tolls and towing are payable by the renter.
Section 11
Contact Us
If you have any questions about these Terms, please contact our support team. We are here to ensure your booking goes smoothly.
Key Takeaway: Email: rentalgaadi@gmail.com | Response within 24 hours
Still have questions?
Our team is happy to walk you through any of these terms.